As a Customer Success Representative, you will be the main point of contact for customers across Mexico and South America, ensuring they receive outstanding support throughout the entire order lifecycle. You’ll work closely with the Sales, Operations, Supply Chain, and Inventory teams to deliver a seamless customer experience while building long-term relationships.

What You’ll Do

• Serve as the primary contact for assigned customer accounts via email and phone.
• Provide customers with information regarding product availability, pricing, lead times, order status, and delivery updates.
• Process and manage customer orders accurately in SAP.
• Coordinate with Supply Chain and Operations to ensure product availability and timely deliveries.
• Support customer sample requests, returns, credits, and issue resolution.
• Build strong relationships with customers through proactive communication and follow-up.
• Assist the Sales team with quotations, order tracking, and commercial support.
• Collaborate with cross-functional teams to provide timely solutions and maintain a high level of customer satisfaction.

What We’re Looking For

• Bachelor’s degree in Business, Industrial Engineering, Logistics, Supply Chain, or a related field (preferred).
• 1–3 years of experience in Customer Service, Customer Success, Inside Sales, Sales Support, or a similar customer-facing role.
• Experience supporting B2B customers is preferred.
• Experience in manufacturing, packaging, industrial products, or related industries is a plus.
• Bilingual in English and Spanish (required).
• Experience working with ERP or CRM systems; SAP experience is a plus.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• A proactive, customer-first mindset with a collaborative approach.

You’ll Thrive in This Role If You Enjoy

• Building strong, long-term customer relationships.
• Solving problems and finding practical solutions.
• Working collaboratively with cross-functional teams.
• Managing multiple tasks in a fast-paced environment.
• Delivering an outstanding customer experience and contributing to business success.